Terms of Service

Last updated: 10th February 2026

These Terms of Service (the "Agreement") are a legally binding agreement between the user or subscriber of the Services ("Customer" or "you") and TLC Creative Marketing, with registered office at 87 West Ave, Northwich, CW9 7ET, United Kingdom ("TLC Creative Marketing", "we", "us" or "our"), operating the SafeSpeak platform ("SafeSpeak"). You are referred to herein as the "Customer" whether you are an unpaid user or a paid subscriber.

By registering for, accessing, or using the Services or Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity, in which case "Customer" or "you" refers to that entity.

You acknowledge that this Agreement is a contract between you and TLC Creative Marketing, even though it is electronic and is not physically signed by you, and that it governs your use of the Services.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. IF YOU DO NOT AGREE WITH THESE TERMS, YOU MAY NOT REGISTER FOR OR USE THE SERVICES.

1. Services

1.1 Definition

The "Services" consist of a web-based platform and related tools made available under the SafeSpeak brand, including tools for capturing ideas and inspiration, voice recording, transcription, organisation, AI-powered analysis, collaboration within invite-only groups, reporting, APIs, beta features, and any progressive web applications (PWAs) or native mobile applications we may make available. The Services include browser-based applications that can be installed on your device's home screen and may access device features (such as your microphone) with your permission.

1.2 Updates and Additional Services

The Services include updates, enhancements, and improvements ("Updates"). We may also offer additional features, subscriptions, or partner-provided services. Additional terms may apply to certain features, subscriptions, or partner-provided Services, and will be presented where applicable. In the event of a conflict, such additional terms will prevail with respect to the relevant Services.

1.3 Third-Party Services

The Services may integrate with or link to third-party services or websites ("Third-Party Services"). Third-Party Services are governed by their own terms and privacy policies. We are not responsible for Third-Party Services. A list of key third-party providers that process your data is maintained in our Privacy Policy.

1.4 Service Availability

We aim to make the Services available at all times but do not guarantee uninterrupted, timely, or error-free access. The Services depend on third-party infrastructure and service providers, and may be subject to scheduled or unscheduled maintenance, updates, or outages. We will use reasonable efforts to provide advance notice of planned maintenance where practicable.

2. Use of the Services

2.1 Eligibility

The Services are intended for individuals aged 18 and over. By creating an account, you represent and warrant that you are at least 18 years of age. If we become aware that a user is under 18, we will terminate their account and delete their data in accordance with our Privacy Policy.

2.2 Right to Use

Subject to this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your personal or internal business purposes.

2.3 Restrictions

You may not:

• (a) resell, sublicense, or commercially exploit the Services except as expressly permitted;
• (b) use the Services in violation of applicable law;
• (c) reverse engineer or attempt to derive source code;
• (d) interfere with or disrupt the Services or their infrastructure;
• (e) use automated systems to access the Services at scale without prior written consent;
• (f) upload unlawful, harmful, defamatory, or infringing content;
• (g) use the Services to build or assist a competing product;
• (h) attempt to gain unauthorised access to other users' accounts or data;
• (i) use the Services to send unsolicited communications or spam;
• (j) circumvent or attempt to circumvent any access controls, security measures, or usage limits.

2.4 Beta Features

We may offer beta or experimental features ("Beta Versions"). Beta Versions are provided for evaluation purposes only, may be modified or discontinued at any time, and are provided without warranties. Data created or stored in Beta Versions may not be preserved if the feature is discontinued.

3. Accounts; Additional Users

3.1 Registration

To access the Services, you must register for an account and provide accurate, current, and complete information. You may register using an email address and password, or via a supported third-party authentication provider (such as Google). You agree to keep your registration information up to date.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at hello@safespeak.space if you become aware of any unauthorised use of your account.

3.3 Additional Users

Certain subscription plans may allow you to add additional authorised users ("Additional Users"). You are responsible for the acts and omissions of all Additional Users and for ensuring their compliance with this Agreement. Any violation by an Additional User will be deemed a violation by you.

4. Voice Recording and AI-Powered Features

4.1 Voice Recording Consent

The Services allow you to capture ideas using your device's microphone. By using the voice recording feature, you:

• grant permission for the Services to access your device's microphone (you will be prompted by your browser or device to grant this permission);
• acknowledge that your audio recordings will be transmitted to and stored on our servers;
• acknowledge that your audio recordings will be transmitted to third-party AI providers (currently OpenAI) for transcription; and
• understand that raw audio files are retained alongside transcriptions so you can play back your recordings, and that they are deleted when you delete the associated thought or your account.

Full details of how voice data is processed, stored, and shared are set out in Section 6 of our Privacy Policy.

4.2 AI-Powered Features

The Services use artificial intelligence to provide features including transcription, semantic search, tag suggestions, title generation, thought summaries, and conversational chat. By using these features, you acknowledge that:

• your content (including text, audio, and metadata) may be transmitted to third-party AI providers for processing, as detailed in our Privacy Policy;
• AI-generated outputs (such as tags, titles, summaries, and chat responses) are provided for informational and assistive purposes only and may not be accurate, complete, or reliable;
• you are responsible for reviewing and verifying any AI-generated content before relying on it; and
• AI-generated summaries of shared thoughts are automated and do not represent the views or endorsement of any participant.

We do not warrant the accuracy, completeness, or fitness for any particular purpose of any AI-generated output. We expressly disclaim liability for any decisions made or actions taken in reliance on AI-generated content.

4.3 No Model Training

We do not use your User Content to train, fine-tune, or improve AI models. All third-party AI providers used by the Services process your data in inference-only mode, as described in our Privacy Policy.

5. Subscriptions; Fees; Payment

5.1 Subscriptions

The Services may be provided on an unpaid, trial, or paid subscription basis. Subscription features, limits, and pricing are described at the time of purchase or in applicable order forms.

5.2 Fees and Payment

Fees are payable in advance and are non-refundable except as required by law or expressly stated in this Agreement. Subscriptions renew automatically at the then-current price unless cancelled prior to the renewal date. We will provide reasonable notice of any price changes before they take effect.

5.3 Taxes

Fees are exclusive of applicable taxes, including VAT, which will be charged where required by law.

6. Cancellation; Refunds; Cooling-Off Period

6.1 Cancellation

You may cancel your subscription at any time through the account settings in the Services or by contacting us at hello@safespeak.space. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of that period. Cancellation prevents future charges but does not entitle you to a pro-rata refund of the current billing period except where required by law.

6.2 Consumer Cooling-Off Period

If you are a consumer in the United Kingdom or the European Union, you have a right to cancel your purchase within 14 days of the date of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (or equivalent EU legislation), without giving a reason. However, by using the Services immediately after purchase (including accessing premium features or content), you expressly consent to the supply of digital content beginning before the end of the 14-day cancellation period. You acknowledge that, by doing so, you lose your right to cancel once the digital content has been fully supplied. If you do not wish to waive this right, you should refrain from using paid features until the 14-day period has expired. To exercise your right to cancel within the cooling-off period, contact us at hello@safespeak.space.

6.3 Consumer Rights

If you are a consumer, nothing in this Agreement affects your statutory rights, including your rights under the Consumer Rights Act 2015 relating to faulty or misdescribed digital content, and your rights under any applicable EU consumer protection legislation.

7. Collaboration and Shared Content

7.1 Shared Thoughts

The Services allow you to share thoughts with other users by inviting them via email. When you share a thought:

• the thought's content (title and text), contributions from all participants, participant display names, and AI-generated summaries become visible to all active participants;
• you remain the owner of the shared thought and can manage participants and invitations;
• participants may add contributions that are visible to all other participants; and
• invitations are sent to the email address you provide, and expire after 7 days.

7.2 Responsibility for Shared Content

Each participant is responsible for the content they contribute to a shared thought. You must not contribute content that is unlawful, harmful, defamatory, infringing, or otherwise in violation of Section 2.3 of this Agreement.

7.3 Moderation

The thought owner may remove participants from a shared thought at any time. We reserve the right to remove content or restrict access to shared thoughts if we become aware of content that violates this Agreement or applicable law. We are not obligated to monitor shared content proactively, but we may do so at our discretion.

7.4 Invitee Data

When you invite someone to a shared thought, you provide us with their email address. You represent that you have a reasonable basis for sharing that person's email address with us for the purpose of delivering the invitation, and that you will not use the invitation feature to send unsolicited or unwanted communications.

8. Privacy and Data Protection

Your use of the Services is subject to our Privacy Policy, which forms an integral part of this Agreement. By using the Services, you acknowledge that you have read and understood our Privacy Policy and consent to the collection, use, and processing of your personal data as described therein. In particular, you acknowledge that your voice recordings, thought content, and other User Content may be transmitted to and processed by third-party service providers (including AI providers) as described in our Privacy Policy.

9. Intellectual Property

9.1 Ownership

All rights, title, and interest in and to the Services (including the software, design, branding, documentation, and all intellectual property rights therein) are owned by TLC Creative Marketing or its licensors. Except for the limited rights expressly granted in this Agreement, no rights are transferred to you.

9.2 User Content

You retain ownership of your User Content (including voice recordings, transcriptions, notes, tags, and other content you create). By submitting User Content to the Services, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, process, and display such content solely as necessary to operate and provide the Services to you, including:

• storing and delivering your content;
• transmitting your content to third-party providers for transcription, AI analysis, and other service features;
• making your content available to participants you have invited to shared thoughts;
• generating AI-derived outputs (such as tags, summaries, and search results) from your content.

This licence does not grant us the right to use your content for model training, advertising, or any purpose unrelated to the provision of the Services to you. This licence terminates when you delete your content or your account, except where retention is required by law.

9.3 AI-Generated Outputs

AI-generated outputs (such as tags, titles, summaries, and chat responses) are derived from your User Content using third-party AI models. To the extent that you use these outputs, you may do so freely, but we make no representations regarding intellectual property rights in AI-generated content. You are responsible for ensuring that your use of AI-generated outputs complies with applicable law.

9.4 Feedback

If you provide us with suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, royalty-free licence to use and incorporate such feedback without obligation to you.

10. Copyright and Content Takedown

10.1 Respect for Copyright

We respect the intellectual property rights of others. If you believe that content available through the Services infringes your copyright or other intellectual property rights, you may submit a takedown request to us.

10.2 Takedown Requests

To submit a takedown request, send a notice to hello@safespeak.space containing:

• identification of the copyrighted work or intellectual property you claim has been infringed;
• identification of the content on the Services that you claim is infringing, with sufficient detail to allow us to locate it;
• your contact information (name, email address, and, if applicable, postal address and telephone number);
• a statement that you have a good-faith belief that use of the content is not authorised by the rights holder, its agent, or the law;
• a statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or authorised to act on their behalf; and
• your physical or electronic signature.

10.3 Response

Upon receiving a valid takedown request, we will investigate and, if appropriate, remove or disable access to the allegedly infringing content. We may notify the user who uploaded the content and provide them with an opportunity to respond. We reserve the right to terminate accounts of users who are repeat infringers.

11. Term and Termination

11.1 Term

This Agreement remains in effect from the date you first access or use the Services until terminated in accordance with this section.

11.2 Termination by You

You may terminate this Agreement at any time by deleting your account or by contacting us at hello@safespeak.space to request account deletion.

11.3 Termination by Us

We may suspend or terminate your access to the Services immediately, with or without notice, for any of the following reasons:

• breach of this Agreement;
• non-payment of fees;
• fraudulent, abusive, or unlawful activity;
• requests by law enforcement or government agencies;
• security concerns; or
• extended periods of inactivity (with prior notice).

11.4 Effect of Termination

Upon termination of your account:

• your right to access and use the Services ceases immediately;
• we will delete your account data, User Content, voice recordings, and associated data within 30 days, unless retention is required by law or necessary to resolve disputes;
• contributions you made to shared thoughts owned by other users may be retained as part of that shared thought, but will be anonymised (your display name will be removed) within 30 days of your request;
• any outstanding fees owed by you remain payable; and
• provisions that by their nature should survive termination (including Sections 9, 10, 12, 13, and 14) will continue in effect.

11.5 Data Export

Before terminating your account, you may request an export of your data by contacting us at hello@safespeak.space. We will provide your data in a commonly used, machine-readable format.

12. Disclaimer; Limitation of Liability

12.1 Disclaimer

Except where prohibited by law, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Without limiting the foregoing, we do not warrant that:

• the Services will be uninterrupted, timely, secure, or error-free;
• the results obtained from the Services (including AI-generated content) will be accurate, complete, or reliable;
• any defects in the Services will be corrected; or
• the Services will meet your specific requirements.

12.2 Limitation of Liability

Nothing in this Agreement limits or excludes liability that cannot be limited or excluded by law, including:

• liability for death or personal injury caused by negligence;
• liability for fraud or fraudulent misrepresentation;
• any liability that cannot be excluded under the Consumer Rights Act 2015 or equivalent consumer protection legislation; and
• any other liability that cannot be excluded or limited under applicable law.

Subject to the foregoing, TLC Creative Marketing will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, business opportunities, or goodwill, arising out of or in connection with your use of the Services, regardless of the cause of action or theory of liability; and we shall not be liable for any loss or damage arising from AI-generated content, including any reliance on the accuracy or completeness of transcriptions, summaries, suggestions, or other AI outputs.

12.3 Consumer Protection

If you are a consumer, nothing in this Agreement affects your statutory rights. The limitations and exclusions in this section apply only to the extent permitted by applicable law.

13. Indemnification

If you use the Services for business purposes, you agree to indemnify, defend, and hold harmless TLC Creative Marketing, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• your breach of this Agreement;
• your misuse of the Services;
• your User Content, including any claim that your content infringes the intellectual property rights or other rights of any third party;
• your violation of applicable law; or
• your use of the invitation feature in a manner that violates the rights or privacy of third parties.

This indemnification obligation does not apply to consumers using the Services for personal purposes.

14. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement to the extent that such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, epidemics or pandemics, war, terrorism, riots, government actions or orders, power failures, internet or telecommunications failures, failures of third-party service providers (including hosting, AI, and payment providers), cyberattacks, and labour disputes. The affected party will use reasonable efforts to mitigate the impact and resume performance as soon as practicable.

15. Changes to These Terms

We may update this Agreement from time to time. If we make material changes, we will:

• post the updated Agreement on our website with a revised "Last Updated" date;
• notify you by email to the address associated with your account, or by a prominent notice within the Services, at least 14 days before the changes take effect (or such longer period as may be required by applicable law); and
• where required by law, seek your affirmative consent to material changes.

Your continued use of the Services after the updated Agreement takes effect constitutes your acceptance of the changes. If you do not agree with the updated terms, you should stop using the Services and may terminate your account in accordance with Section 11.

16. Dispute Resolution

16.1 Informal Resolution

Before initiating any formal proceedings, you agree to contact us at hello@safespeak.space to attempt to resolve the dispute informally. We will endeavour to respond to your complaint within 14 days and to resolve it within 30 days. Most concerns can be resolved through good-faith discussion.

16.2 Formal Complaints

If we are unable to resolve your complaint informally, you may submit a formal complaint in writing to: TLC Creative Marketing, 87 West Ave, Northwich, CW9 7ET, United Kingdom, or by email to hello@safespeak.space. We will acknowledge formal complaints within 5 business days and provide a final response within 30 days.

16.3 Governing Law and Jurisdiction

This Agreement is governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising out of or in connection with this Agreement.

If you are a consumer resident in the European Union, you may also benefit from mandatory consumer protection provisions of the law of your country of residence, and nothing in this Agreement affects those rights. You may bring proceedings in the courts of your country of residence.

If you are a consumer resident in the United Kingdom, nothing in this Agreement affects your statutory rights or your right to bring proceedings in the courts of England and Wales.

17. General Provisions

17.1 Entire Agreement

This Agreement, together with our Privacy Policy, Cookie and Storage Policy (to the extent published separately), Sub-processor List, and any additional terms presented for specific features or subscriptions, constitutes the entire agreement between you and us regarding the Services and supersedes all prior agreements, understandings, and representations.

17.2 Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed or modified to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17.3 Waiver

No failure or delay by us in exercising any right under this Agreement shall constitute a waiver of that right. A waiver of any provision shall not constitute a waiver of any other provision.

17.4 Assignment

You may not assign or transfer this Agreement or your rights under it without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, provided that the assignee agrees to be bound by the terms of this Agreement. Any attempted assignment in violation of this section is void.

17.5 Notices

Notices to us should be sent to hello@safespeak.space or by post to our registered office. Notices to you will be sent to the email address associated with your account. Email notices are deemed received on the day sent (if sent during business hours) or the next business day.

17.6 No Third-Party Beneficiaries

This Agreement does not create any rights for any third party, except that a person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.

18. Contact Information

TLC Creative Marketing

87 West Ave, Northwich, Cheshire, CW9 7ET, United Kingdom

All enquiries: hello@safespeak.space